Frequently Asked Questions (FAQ)

1. Where is Jack Douglas clothing made?

All Jack Douglas products are proudly made in the USA, supporting local craftsmanship and ensuring high-quality, ethical production standards.

2. What materials do you use?

We use sustainably sourced fabrics, including organic cotton and recycled materials wherever possible. Our goal is to reduce environmental impact without compromising on comfort or style.

3. How do I know what size to order?

You can find detailed sizing information on each product page. If you're in between sizes or unsure, feel free to contact us for personalized advice.

4. How can I track my order?

Once your order ships, you’ll receive a confirmation email with tracking information. You can also log into your account to check your order status at any time.

5. What is your return and exchange policy?

We offer exchanges only within 14 days of delivery (no refunds).

Exchange Terms:

• Items must be unworn, unwashed, and in original condition

• U.S. customers only

• $10 flat restocking fee applies

6. Do you ship internationally?

Currently, we ship within the United States. International shipping is something we’re exploring as we grow—stay tuned!

7. How is Jack Douglas committed to sustainability?

Sustainability is at the heart of what we do—from eco-friendly fabrics to responsible packaging and mindful production.

8. How should I wash my items?

• Machine wash cold

• Wash alone first (garment-dyed items may bleed initially)

• Lay flat to dry or tumble dry low

• Avoid bleach and harsh chemicals

9. What carriers do you use?

• U.S. orders: UPS and USPS

10. How long will it take to receive my order?

• U.S.: 7-10 days

11. Who can I contact for further questions?

We're here to help. Email us anytime at info@jackdouglasdesign.com, and we’ll get back to you within 1–2 business days.